Frequestly Asked Questions
'Ello Martians ! Here are a few frequently asked questions. If you do not see your question answered here, please feel free to email the folks at mission control here -> MCTRL
QUESTIONS... AND STUFF
SHIPPING RETURNS EXCHANGES
♡ Contact us within 7 days of receiving your item(s) and ship within 14 days of delivery.
♡ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
♡ Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
♡ Since precautions are taken to prevent bending and water damage, we are not responsible for mishandled items or lost or delayed packages.
♡ At the moment, we do not accept exchanges.
WHAT ITEMS CAN BE RETURNED OR EXCHANGED ?
♡ Unless the item arrives with a manufacturing defect (this does not include USPS mishandling) or if you receive the wrong item, there are no exchanges or returns. Please contact us with any questions about your order.
No exchanges or returns also include:
♡ custom orders (commissions)
♡ digital downloads
♡ We do not accept returns on sale items or gift cards.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?
♡ Once shipped (1-3 days) most domestic orders take anywhere in the US from 5 to 14 business days to arrive depending on the efficiency of your local postal service.
WHAT MAIL CARRIER IS USED ?
♡ To keep low costs the USPS is used.
DO YOU ACCEPT ORDERS OUTSIDE OF THE US ?
♡ Not at the moment, but we are working on it !
how are items sent ?
♡ Stickers - sent in stamped envelopes.
♡ Prints - sent in padded envelopes with hard backing inside.
♡ Other Items - sent in the best protective form needed.
♡ Tracking is available for orders, EXCEPT for stickers sent in envelopes.
DID YOU GO TO ART SCHOOL ?
♡ No, I am self-taught, I always wanted to draw and create comics since I was little, but never believed I was good enough. Many... many years later I just gave it a go. I have a bachelors in Criminal Justice / Forensic Science,
DO YOU DO COMMISSIONS ?
♡ Not at the moment, but I do plan to in the near future.
wHAT MATERIALS DO YOU USE ?
♡ Mainly a 12.9" iPad Pro and the Procreate program. All other materials I plan to discuss in an art blog.