Frequestly Asked Questions
'Ello Martians ! Here are a few frequently asked questions. If you do not see your question answered here, please feel free to email the folks at mission control here -> MCTRL
QUESTIONS... AND STUFF
♡ Contact us within 7 days of receiving and ship within 14 days of delivery. Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
♡ Otherwise, unfortunately, since precautions are taken to prevent bending and water damage, we are not responsible for mishandled items nor for lost or delayed packages.
♡ Unfortunately at the moment, we do not accept exchanges.
WHAT ITEMS CAN BE RETURNED OR EXCHANGED ?
♡ Unless the item arrives with a manufacturing defective (this does not include USPS mishandle), there are no exchanges.
No exchanges or returns on:
♡ custom orders (commissions)
♡ digital downloads
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?
♡ Once shipped most domestic orders take anywhere in the US from 5 to 10 business days to arrive depending on the efficiency of your local postal service.
♡ Due to the on-going COVID situation, you may experience minor delays.
WHAT MAIL CARRIER IS USED ?
♡ To keep low costs the USPS is used.
DO YOU ACCEPT ORDERS OUTSIDE OF THE US ?
♡ Not at the moment, but we are working on it !